Refund policy

Exchange and return policy



The Toy Box is committed to the complete satisfaction of its customers.

For any defective or broken product upon receipt, we promise to exchange or give a credit for a product of the same value. The defect must be declared by the customer within 15 days of receipt of the item.

All fabric products, manipulatives, chews, hair accessories, stuffed animals, puppets and cushions are final sale

The subscription boxes being at special prices, are neither exchangeable nor refundable.

Cancellation of My GAME Box subscription

Subscription must be canceled 2 weeks before the next renewal date.

Return procedure

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your exchange request.

If your request is approved, then a new item will be sent to you. In case this item is no longer available, you will receive a credit note on the next subscription box

We only replace an item if it is faulty or damaged. If in this case you wish to exchange it for the same article, send us an e-mail at and send us your article at: 275, Montée de Pionniers, Lachenaie, QC, J6V 1H4, Canada.


To return a product, you must mail it to: 275, Montée de Pionniers, Lachenaie, QC, J6V 1H4, Canada .

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return costs will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.